eViRis Health Services Pvt. Ltd. (“eViRis Health”, “Company”, “We”, “Our”,“Us”) recognizes the significance of the user personal information and formulates this Privacy Policy which applies to your use of the domain www.evirishealth.com (“Website”), and mobile application (“App”).

The Website or App is a platform that facilitates the services that are made available to those users who have registered with eViRis Health and are referred to as “Customer”, or “You”, or “Your”, or “User”.

You agree to be governed by and thereafter will be governed by the Terms and Conditions of Use and this Privacy Policy, including in relation to indemnity, limited liability, and the applicable Indian laws. Please read these terms carefully and if the same are not acceptable by you, then you must forthwith exit and discontinue to use the Website or App.

You agree to provide Personally Identifiable Information in order to access our services and view our content. In such way, you agree to have consented under applicable law, including Information Technology Act 2000 and Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“Privacy Rules”), as amended from time to time, and rules made thereunder; to process your data. If you do not agree to such use of your data in line with this privacy statement, please do not use our Website or App.

To utilize the services provided by the Company, the user has to create an account on the Website or App. As a part of the registration procedure, certain personal information will be collected for facilitating to avail the services from this Website or App. Information you give us include:

1. Contact information such as Full Name, Phone Number, Email Address, Contact Address, Pin code;
2. Unique identifiers such as Account Numbers, Any third party integration credentials, etc;
3. Any medical conditions, surgical history, medical history (includes family history);
4. Preference information such as Order history, wish-list; and
5. Demographic information such as Gender, Age, Income Group, Interests, etc.

These personal data will be used to enhance our products and services. The personal data so collected will not be disclosed to any third party without prior consent from you. However, as per law, we may require to disclose the same to concerned authorities if any kind of disclosure is warranted.

“Sensitive Personal Data or Information” includes Personal Information of any individual relating to password; physical, psychological health conditions; medical records and history; biometric information; financial information such as bank account or credit or debit card or other payment instrument details; any of these details provided to or received by the Company for storage or for processing the services. However, the data or information related to the user that is openly available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.

The telephonic interactions, messages and chats are securely stored as per the company’s internal policy and as per the Indian law.

The Company retains User information to the extent to provide necessary services to the users or for business purposes, to the extent permitted under applicable law. You hereby provide your consent to the Company to collect your information for the following purposes:

1. Registration on the Website or App;
2. Processing and fulfilling order requests;
3. Completing order transactions and for billing purposes;
4. To contact you on your Phone, WhatsApp, Social media platforms and email;
5. To send you the order confirmation and transactional messages related to your order;
6. Improvement of Services, features, functionality of the Website or App;
7. Technical administration, to enhance the Website or App;
8. Research and Development for user administration;
9. Allowing us to serve you better in responding to your customer service requests;
10. Company’s internal research, statistical analysis, business intelligence purposes;
11. Administer to any survey, promotion, contest and marketing communication;
12. Personalize your experience and to allow us to deliver the type of content and product offerings in which users are most interested;
13. Comply with applicable laws, lawful requests and legal process, including to respond to requests from public and government authorities;
14. Protect our rights, privacy, safety or property and/or that of yours.

During your usage of the Website or App, our servers will automatically record information which may include Internet Protocol (IP) address, browser type, browser language, date and time of usage of the Website, device type, operating system of the device, unique device identifiers, and device settings.

When you use the Website or App, we may send cookies to the system. ‘Cookies’ are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information (Ex: Your shopping cart). The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information). The Company uses this for technical administration of the Website, research and development, and User administration purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc) settings. Whereas, you may not access certain features of the Website or App and may not work as expected and intended.

We will retain the information provided and received as long as you remain a registered user of the Company. We will also retain and use your information as necessary:

1. To submit to appropriate authorities, or to Sellers (Distribution Channel Partners) who request access to such information;
2. To comply with our legal obligations and resolve disputes, if any.

eViRis Health recognizes the need for security and we generally follow industry standards to protect your personal information (including medical records) submitted to us, both during transmission and once we receive it; against loss, misuse, unauthorized access, theft, disclosure, alteration and destruction and preserve the integrity and security of your information. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

However, you acknowledge that the Company is not responsible for any intercepted information sent via the internet and you hereby release us from any and all claims arising out of or related to the use of the intercepted information in any unauthorized manner.

While we strive to protect such information and provide reasonable standards of security, we cannot ensure or warrant or guarantee that your information or private communications you transmit to us will always remain private or confidential, and you do so at your own risk.

Every information provided by the user, including Sensitive Personal Information or Data is voluntary. Users can access, correct, modify, and delete the Personal Information provided by them in accordance with this Privacy Policy and Terms and Conditions of Use. In case, if the user requires to update or alter his/her Personal Information, the user may exercise these rights by emailing us at support@evirishealth.com and communicate the corresponding change(s) to update eViRis Health Records.

Your medical records, including your prescriptions, lab reports, and other healthcare-related information (“Medical Records”) will be digitized, saved and stored on our platform on a permanent basis. To the extent permitted under applicable laws, these Medical Records may be used for the following purposes, including but not limited to:

1. Internal research purposes;
2. Digitize the Medical Reports and extract the values set therein;
3. Internal use by us for improving the Website or App and the services offered to you, such as delivering alerts, analyzing your health based on your Medical Reports, and predicting various aspects with respect to Medical Reports.

This Privacy Policy will remain effective except for any changes in its terms in the future. We may change this policy from time to time, and please do note that we will not be able to serve you prior notice with regard to the proposed change or modification. If you continue to use the Website or App, after those changes are in effect, deemed that you agree to the revised policy.

All the calls that are made and received by us will be recorded for internal training and quality purposes. In case, if you choose not to provide your consent to record your calls that may have your personal information for appointments and other purposes, we reserve the right not to provide the services for which your personal information is sought.

The email-id and phone number provided by you will be used for future communication between you and the Company. We assure you that the email-id and phone number will not be disclosed to any third party.

The Company does not exercise control over any other sites/links displayed on the Website or App within its Services. These additional sites may place their own cookies or other files on the user’s computer or collect data or solicit Personal Information from users, for which the Company is not liable or responsible. eViRis Health suggests users to read the terms and conditions, privacy policies of those other websites.

The Company has reasonable grounds to suspect if the user provides any information that is untrue, inaccurate, not current, or incomplete in any manner; the Company also has the right to suspend or terminate such an account at its sole discretion.

The user is responsible:

1. for maintaining the confidentiality of his/her account access, information, password;
2. in notifying the Company of any suspected and unauthorized use of his/her account.

By agreeing to the conditions mentioned above, you are consenting to the Privacy Policy.

The Company will communicate with the users through notices posted on the Website or App, emails, SMS, or through other forms of messaging. The user can reach out to the Company in case of any queries, questions, concerns regarding our Privacy Policy by sending email to support@evirishealth.com containing the rectification required.

The Company disclaims all liability of whatever nature, to any user, on account of the use of the Website or App. In no event shall the Company or its affiliates or its employees, directors or authorized representatives will be held liable for any direct, indirect, special, punitive, consequential damages of any nature whatsoever, as a result of any defect or inaccuracy of the Website or App, or otherwise using the information available on the Website or App in any manner including but not limited to, any decision made or action taken on reliance upon the Services.

The usage of the Website or App is exclusively subject to the laws of India and the jurisdiction of the courts of Hyderabad, Telangana, India. The Company expressly disclaims any implied warranties or liabilities imputed by the laws of any other jurisdiction.