The Website or App is a platform that facilitates the services that are made available to those users who have registered with eViRis Health and are referred to as “Customer”, or “You”, or “Your”, or “User”.
You agree to provide Personally Identifiable Information in order to access our services and view our content. In such way, you agree to have consented under applicable law, including Information Technology Act 2000 and Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“Privacy Rules”), as amended from time to time, and rules made thereunder; to process your data. If you do not agree to such use of your data in line with this privacy statement, please do not use our Website or App.
To utilize the services provided by the Company, the user has to create an account on the Website or App. As a part of the registration procedure, certain personal information will be collected for facilitating to avail the services from this Website or App. Information you give us include:
These personal data will be used to enhance our products and services. The personal data so collected will not be disclosed to any third party without prior consent from you. However, as per law, we may require to disclose the same to concerned authorities if any kind of disclosure is warranted.
“Sensitive Personal Data or Information” includes Personal Information of any individual relating to password; physical, psychological health conditions; medical records and history; biometric information; financial information such as bank account or credit or debit card or other payment instrument details; any of these details provided to or received by the Company for storage or for processing the services. However, the data or information related to the user that is openly available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
The telephonic interactions, messages and chats are securely stored as per the company’s internal policy and as per the Indian law.
The Company retains User information to the extent to provide necessary services to the users or for business purposes, to the extent permitted under applicable law. You hereby provide your consent to the Company to collect your information for the following purposes:
During your usage of the Website or App, our servers will automatically record information which may include Internet Protocol (IP) address, browser type, browser language, date and time of usage of the Website, device type, operating system of the device, unique device identifiers, and device settings.
When you use the Website or App, we may send cookies to the system. ‘Cookies’ are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information (Ex: Your shopping cart). The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information). The Company uses this for technical administration of the Website, research and development, and User administration purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc) settings. Whereas, you may not access certain features of the Website or App and may not work as expected and intended.
We will retain the information provided and received as long as you remain a registered user of the Company. We will also retain and use your information as necessary:
eViRis Health recognizes the need for security and we generally follow industry standards to protect your personal information (including medical records) submitted to us, both during transmission and once we receive it; against loss, misuse, unauthorized access, theft, disclosure, alteration and destruction and preserve the integrity and security of your information. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All payment transactions are processed through a gateway provider and are not stored or processed on our servers.
However, you acknowledge that the Company is not responsible for any intercepted information sent via the internet and you hereby release us from any and all claims arising out of or related to the use of the intercepted information in any unauthorized manner.
While we strive to protect such information and provide reasonable standards of security, we cannot ensure or warrant or guarantee that your information or private communications you transmit to us will always remain private or confidential, and you do so at your own risk.
Your medical records, including your prescriptions, lab reports, and other healthcare-related information (“Medical Records”) will be digitized, saved and stored on our platform on a permanent basis. To the extent permitted under applicable laws, these Medical Records may be used for the following purposes, including but not limited to:
All the calls that are made and received by us will be recorded for internal training and quality purposes. In case, if you choose not to provide your consent to record your calls that may have your personal information for appointments and other purposes, we reserve the right not to provide the services for which your personal information is sought.
The email-id and phone number provided by you will be used for future communication between you and the Company. We assure you that the email-id and phone number will not be disclosed to any third party.
The Company does not exercise control over any other sites/links displayed on the Website or App within its Services. These additional sites may place their own cookies or other files on the user’s computer or collect data or solicit Personal Information from users, for which the Company is not liable or responsible. eViRis Health suggests users to read the terms and conditions, privacy policies of those other websites.
The Company has reasonable grounds to suspect if the user provides any information that is untrue, inaccurate, not current, or incomplete in any manner; the Company also has the right to suspend or terminate such an account at its sole discretion.
The user is responsible:
The Company disclaims all liability of whatever nature, to any user, on account of the use of the Website or App. In no event shall the Company or its affiliates or its employees, directors or authorized representatives will be held liable for any direct, indirect, special, punitive, consequential damages of any nature whatsoever, as a result of any defect or inaccuracy of the Website or App, or otherwise using the information available on the Website or App in any manner including but not limited to, any decision made or action taken on reliance upon the Services.
The usage of the Website or App is exclusively subject to the laws of India and the jurisdiction of the courts of Hyderabad, Telangana, India. The Company expressly disclaims any implied warranties or liabilities imputed by the laws of any other jurisdiction.